We built this for Mastercard
This isn't a slide deck. It's a working AI agent that explains card benefits, helps with a lost card abroad, guides a dispute to the right place, and answers the real questions Mastercard cardholders ask every day. Try it.
What Lorikeet can deliver for Mastercard
Built around the questions cardholders actually ask — benefits and insurances, Priceless experiences, emergency assistance and dispute guidance — with concierge polish.
Natural conversations
Cardholders ask in their own words. Lorikeet understands context, handles follow-ups, and actually resolves the question — not just FAQ lookups.
All channels available
The same AI across chat, voice, email, and in-app. Consistent answers whether a cardholder asks about a benefit, a lost card, or a dispute.
Compliance built in
Built for a global card network. Issuer-first dispute guidance, benefits presented accurately by card tier, and no promised outcomes on claims.
Around the clock
A lost card in another country, a benefit question before a trip, a dispute concern at midnight — cardholders get help whenever they need it, not just office hours.
Ready for your systems
In production, connects to your benefits platform, issuer directory, Priceless inventory and assistance services. This demo shows the experience — yours will have real integrations.
Live in days
This entire demo — cardholder scenarios, knowledge and chat — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Mastercard. Real logic for real cardholder scenarios.
Mapped your scenarios
Benefit and insurance explanations by card tier, lost and stolen card assistance, Priceless bookings, dispute routing to issuers — all handled with dedicated logic.
Added your knowledge
World and World Elite benefit grids, emergency replacement steps, claim documentation, issuer roles — searchable the moment a cardholder asks.
Set the safety controls
Concierge-grade accuracy. Disputes routed issuer-first, benefits stated per card tier, no promised claim outcomes. Never promises a human transfer it can't deliver.
Went live
Chat is working right now. Ready to connect to your real benefits and assistance systems.
Ready to add the world's best CX AI?
Connected to your actual cardholder services. Handling your real support volume across benefits, assistance, experiences and disputes.
Talk to the team